Will you feel empowered when you need to call Aetna's Indian call center instead of your HR manager when your kid is in the hospital and there's a problem with your coverage? Will you feel empowered when you're arguing with a $2 per day call center employee from Philipines from your hospital bed asking permission for an operation?
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And, will you feel satisfied when you're patient # 300,000,000 who has the same health care as all the other people in the U.S. who go to the Emergency Rooms when they have the sniffles and you have pneumonia, but you have to wait 15 hours to be seen by an over worked, stressed out hospital staff? Will you feel 'special' then?
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